Data Collection Practices
Thespian Academy collects personal data in several ways to provide our services, improve your experience, and communicate effectively. The types of data we collect include:
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, and other contact details when you register for courses, subscribe to our newsletter, or contact us through our website or other channels. We need this information to manage your enrollment, provide course updates, and respond to your inquiries.
- Payment Information: When you enroll in a course or make a purchase, we collect necessary payment information such as credit card details or bank account information to process your payment. All payment transactions are securely processed through trusted third-party payment processors.
- Academic Information: We collect information about your academic background, performance in courses, and any special needs or accommodations required. This helps us to tailor our courses to your individual needs and track your progress.
- Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and the time and date of your visit. We use cookies and similar tracking technologies to gather this data, which helps us to improve our website's functionality and user experience. Please refer to our Cookies Policy for more information.
- Marketing and Communication Data: We may collect information related to your preferences for receiving marketing communications from us. This helps us to send you relevant updates about courses, workshops, and other events that may interest you. You can always opt out of receiving marketing communications from us at any time.
- Photographs and Videos: During courses and events, we may take photographs or videos of students for promotional and educational purposes. We will always obtain your consent before using your image in any marketing materials.
Data Usage
The information we collect is used for the following purposes:
- Providing and Managing Services: To enroll you in courses, manage your account, provide customer support, and fulfill your requests.
- Improving Our Services: To analyze website usage data, identify areas for improvement, and enhance the overall user experience.
- Communication: To send you important updates about courses, workshops, events, and other relevant information. We also use your data to respond to your inquiries and provide you with the necessary support.
- Marketing: To send you marketing communications about our courses, workshops, and events, based on your preferences.
- Legal Compliance: To comply with legal obligations, such as tax reporting and data protection laws.
- Research and Development: We may use anonymized and aggregated data for research and development purposes to improve our courses and educational materials.
The Thespian Academy does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data such as payment information during transmission and storage.
- Access Controls: We restrict access to personal data to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Data Breach Response Plan: We have a data breach response plan in place to minimize the impact of any security incidents.
- Secure Hosting: Our website and data are hosted on secure servers with robust security measures.
- Employee Training: Our employees receive regular training on data protection best practices.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request that we erase your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for marketing purposes.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your data protection rights. In the UK, the supervisory authority is the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact our Data Protection Officer at [email protected] .
Data Retention
Thespian Academy retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example, we may retain your contact information for as long as you are subscribed to our newsletter or have an active account with us. We may also retain transaction data for a period of seven years to comply with tax regulations.
When we no longer need your personal data, we will securely delete or anonymize it.
Changes to this Privacy Policy
Thespian Academy may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes to this Privacy Policy on our website and, where appropriate, notify you by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
This Privacy Policy was last updated on 14 May 2024.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us:
Data Protection Officer:
Arthur Penhaligon
Thespian Academy
15 Henrietta Street, Covent Garden, London, WC2E 8QH
Email:
[email protected]
Phone: +44 59 0898 4739